"My hearing is really impacting my relationship with my husband..." "Ok, great." I hear this interaction frequently with clients. On the phones, and in the consult room. It's not a lack of empathy. It's routine overriding connection. We're going through case history, asking questions, going down the list. We somehow forget that even though we've heard the same things a million times...
...this is likely the first time they've shared it with someone. It's vulnerable, it's uncomfortable, it's emotional... For that vulnerability to be met with disconnection is a total trust killer. So, before you talk to that patient...
Reset your focus
Close out distractions
Get ready to listen and connect
Your job is to be a Trusted Guide, and that requires your presence, curiosity, and attention.
