Every decision, exception and hard conversation waits for you. The practice can only take on what you can personally handle, so more demand just means longer days.
Demand: new patients, referrals, marketing · Results: revenue, time off, impact
300+owners coached
7-figurepractice built and exited by Brad
4 continentswhere clients practice
THE OWNER BOTTLENECK
Meet the Owner Bottleneck.
Your team is busy. So are you. But decisions, exceptions, and hard conversations keep landing on your desk. The practice can only take on what you can personally handle.
You built this practice to give great care and have a good life. Coaching starts with what you want the business to make possible.
Animated: a practice growing over five years.
THE METHOD
Four pillars. One clear focus.
Each quarter, we choose the change that will make the biggest difference.
Attraction
Help the right patients find and choose your practice.
Brand · Marketing · Referrals
Conversion
Help patients understand their options and decide on care.
Consults · Pricing · Follow-up
Delivery
Give patients care they trust and a reason to stay.
Experience · Care · Retention
Scale
Build a team that owns the work and knows how to do it.
Team · Systems · Leadership
HOW COACHING WORKS
A plan every 90 days. Support to keep it moving.
ONE PRIORITY. A PLAN YOU CAN USE.
Make the next quarter count.
Review your numbers, team, and owner workload. Focus on the biggest constraint. Plan the next steps and who owns them. Act with coaching, feedback, and adjustments along the way.
The goal is practical progress toward the income, time, and role you want—not another list of ideas you have to implement alone.
CoachingFeedback on your workPractice hard conversationsFollow-through
You don’t have to stop seeing patients. We build the plan around the role you want.
PRACTICEOS™ · YOUR IMPLEMENTATION LIBRARY
More than advice. A starting point for the work.
Training, templates, scripts, checklists, and practical tools for the business side of hearing care. Use what fits your priority, make it your own, and bring the work to coaching.
ATTRACTION
Give the right patients a reason to choose you.
Practice positioning and your unique advantage
Marketing campaigns, funnels, and social media
Patient stories, physician referrals, and ambassadors
Examples: Signature Practice Framework workshop · Physician Referral OS · Patient referral card
CONVERSION
Help patients take the next step with confidence.
Treatment program design, pricing, and presentation
Phone inquiries, follow-up, and appointment preparation
Discovery, recommendations, and patient concerns
Examples: Market of One masterclass and worksheet · Phone scripts and inquiry trackers · Consultation training and checklist
Build a team and a business that depend less on you.
Hiring, onboarding, and daily responsibilities
Documenting systems and organizing repeatable work
Practice numbers, financial oversight, and quarterly planning
Examples: Role scorecards and daily checklists · Master systems file · KPI training · Quarterly planning tools
Start with your priority. Use the resources that help.
This isn’t a library you have to finish before you see progress. Choose the training that supports your next move, use the accompanying tools, and get coaching on what happens when you put them to work.
Resource-library access is included with group and private coaching.
What success looks like
From the answer to every question to the owner who chooses their role.
+$400–500K
“This time when I went away, I did not see a dip. The practice will survive and thrive without me.”
Nicole AnzaloneOwner, Syracuse Hearing Solutions
45 patients
with hearing aids 3+ years old raised their hand after one reactivation email.
Damien WoodsPractice co-owner
Time off, no revenue loss
“A foundation from which my business can grow independent from me.”
Megan Carter, AuDOwner, Better Hearing
Decisions at the first visit
“Now patients move forward at their initial consultations.”
Hanan M.Practice co-owner
“We reached out to Brad to help structure our pricing models. Our clinic revenue grew as a result.”
Scott VoiseyPractice owner, CEO
“I’ve lengthened appointments and made more scheduled blocks for not seeing patients. They’re less stressful days.”
Sarah LunsfordAudiology Associates of Indiana
“I was hoping for reduced stress and clarity with decision making. The collaboration has delivered exactly that.”
Alex TrousdaleTrousdale Ear Care
Practices we’ve worked with
Partners, publications and professional organizations
These are individual client experiences, not guaranteed outcomes.
Both options include the PracticeOS™ resource library, Practice Amplifier frameworks, and 90-day planning rhythm. Start with a free audit to discuss your goals and the level of support that fits.
GROUP COACHING
SHARED LEARNING. YOUR PRACTICE.Coaching alongside other owners
$500/ month
Work with Brad alongside other independent practice owners. Apply the frameworks to your business and learn from the decisions other owners are making.
We review what’s working, what still depends on you, and where to focus. You leave with a 90-Day Practice Strategy Map, whether or not we work together.
Do I have to stop seeing patients?
No. If you enjoy patient care, keep it in the plan. The aim is to choose your role while your team handles work that doesn’t need you.
How will I find time for coaching?
We start with one priority and decide what you or a team member will handle. The plan needs to fit the time you can give it.
We already have systems. Is this still useful?
A good team can still need clearer roles, decision rules, or more consistent processes. The audit helps identify where support would be useful.
YOUR NEXT STEP
Know what to work on first.
Find the change that will make the biggest difference for your practice.
